Refund policy
We want you to feel confident when trying Perpetua Life products.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on your first order of a single bottle.
If you're not satisfied with your purchase for any reason, you may request a refund within 30 days of receiving your order.
This guarantee applies to first-time purchases of a single bottle only and does not apply to wholesale orders, year-supply packages, bulk purchases, or subscription renewals unless the products arrive damaged, defective, or otherwise unusable.
We recommend purchasing no more than one bottle when trying a product for the first time.
Subscription Refunds
For subscription customers, the 30-day money-back guarantee applies only to the first 30 days after receiving your initial order and does not apply to subsequent subscription deliveries.
EU Withdrawal Rights
Customers located in the European Economic Area (EEA) may have a legal right to withdraw from their purchase within 14 days of receiving their order.
To exercise this right, please visit our EU Withdrawal Rights page, available in the footer of our website.
Certain products may be exempt from withdrawal rights where permitted by applicable law, including products that have been opened, unsealed, or used where health protection or hygiene considerations apply.
Import Duties & Refused Deliveries
Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country.
If a shipment is refused due to unpaid customs duties or import fees and is returned to us, we will issue a refund less shipping charges, return fees, customs charges, and any other costs incurred.
If a shipment is destroyed, abandoned, or otherwise not returned to us by the courier or customs authority, no refund can be issued.
By placing an order, you acknowledge and accept these terms.
Returns & Refund Requests
To request a refund, return, or report an issue with your order, please contact us at:
If your request is approved, we will provide instructions on the next steps.
Items sent back without first contacting us may not be accepted.
Damaged, Defective or Incorrect Orders
Please inspect your order upon arrival and contact us promptly if your item is damaged, defective, or incorrect.
We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
For health and safety reasons, opened or unsealed supplement products may not be eligible for return.
This does not affect your 30-day money-back guarantee on eligible first orders as described above, nor any statutory rights that may apply in your country.
Refund Processing
Once we have reviewed your request, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for purchase.
Please note that processing times may vary depending on your bank, card issuer, or payment provider.